ABSTRACT
The study examined the impact of service quality on customer retention in the Nigerian banking sector. Staff of selected branches of First Bank Plc. in Aba-Owerri Road, Aba, Abia State served as the sample population. The study adopted the survey research design using primary source of data with questionnaire as instrument of data collection. A total of 100 copies of questionnaire were administered, out of which 82 questionnaires were duly filled and returned. The result of the findings revealed that the extent Nigerian banks offer quality services to customers is very high. Besides, the result of the analysis showed that importance of quality services in the banking industry include: contributes to improving image, distinguishes them from other competitors, enhances customer satisfaction and enhances customer loyalty. Based on the empirical findings, the study recommends that management should ensure that the legal rights and supplementary benefits of staff are met o the best of their capacity and without induced fictions. It is only when the staff themselves are contended can they be relied upon to perform their duties effectively. Adequate and periodic training should be given to the banks in general at all levels to enable them improved efficiency in rendering adequate services to customers.
ABSTRACT: Addressing Digital Transformation in Vocational Training Methodologies examines how digital advancements can be integrated into voca...
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The IFRS adoption is already an issue of global relevance among various countries of the world due to the quest...
ABSTRACT: This study examined the Role of Early Childhood Education in Enhancing Decision-Making Skills. The obje...
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This project work was carried out to determine the antibacterial activity of three types of medicated soap on...
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This is survey study carried out to investigate the small scale businesses&nb...
BACKGROUND OF THE STUDY
According to Hornby (1984), the word "secretary" is derived from the...
ABSTRACT
This study investigated management of library information resources as correlate of provision of library services in Government...
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Incidence and prevalence of type 2 diabetes mellitus (T2DM), with its resultant complications continue to be on the increase. Th...
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Environmental challenges such as climate change continue to threaten human existence globally. This has necessitated renewed foc...
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The study analysed teachers‟ perception of strategies for improving the use of instructional materials in agricultural science i...